Free Shipping on US Orders - Due to COVID-19, we are unable to ship outside US

Refund Policy


Purchased but not shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.



Order has been delivered (Unused):

Unwanted Items Or Items Ordered In Error Must Be Returned By The Customer Within 7 Days After Receiving Item, Unused, Undamaged And In Original Packaging
Customers are responsible for return shipping costs. And you will be charged up to a 20% restocking fee. (this is withheld from refund)



Order has been delivered (Used):

We do not offer returns except in EXTREME cases of breakage/malfunction.
The customer must email to info@ktsale.com for a return authorization prior to sending any product back to KTsale. Or the refund will not be issued and the customer will have to pay the shipping fee to get the item returned, or, dispose it.

If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:
18501 Arenth Ave, City of Industry CA 91748, United States

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or issue the refund within 2 business days. Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@ktsale.com.



Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the related photo and video and contact us at info@ktsale.com. 

Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

P.S: Please advise related pictures or video about the defective part before any replacement and return request to our email: info@ktsale.com